Aug 28
2012

Thanked for Just Being K/O!

posted in Architecture, Architect & Design, Cool Design, Cultural, Fairgrounds & Fair, General, Planning & Master Plan, Service, Testimonial

Thank You Cards recently sent to K/O Architects!

Recently we hosted a couple of college students in our office for an informal interview of sorts. We were not the student’s only stop, they got a chance to visit with several other architectural firms in the Des Moines, Iowa area. The expectations at the outset were pretty simple they were not looking for a job – only information on firm dynamic, culture, make-up, etc.; basically a no pressure situation for both parties. The students were on a self-directed mission to find out what kind of employers were out there. We agreed to sit down and chat, and answer a few canned questions and a few not so. We enjoyed the conversation, showed them around our office, and gave them a glimpse as to the “ways” of our profession (at least the “ways” as we see it in our world).

Long story short, they must have appreciated the information and tour as much as we did the “show and tell” time – they sent us a couple of follow-up Thank You notes. Not the email type – the good old fashion note card type that comes in the mail with a stamp on it! It was refreshing to see that the art of hand writing a personal note has not been entirely lost. What an excellent idea on how to make a strong first impression! This is Marketing 101 stuff! The conversation was not memorable but it was pleasant. The hand written notecard was icing on the cake so to speak – unexpected and memorable!

Most people in marketing could take away a thing or two from these two college kids! Small things matter! Just when you think it might not be important. That is when it is the most important of all!

Both notes start out – Mr. Overton, and read as follows:

Thanks again for meeting with us this summer. I was surprised to see ISU feature a MakerBot in their Smithsonian display after seeing one in action at your office. Your laid back studio culture was a pleasure to observe in contrast to the other offices we had the chance to visit. Hope to see you up in the guest critic circuit in the near future.

Thank you so much for taking time to meet with us. I learned a great deal and appreciate all you helped us with. I loved K/O and the atmosphere there and hope to visit again someday. Thank you again for everything!

See what we mean – it’s flattering to get Thanked for being Yourself!

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Keffer/Overton Associates Inc.
Architects-Interiors-Planners-Constructors

Commercial, Cultural, Fairground, and Entertainment Planning & Design

Year Established: 1876
12th oldest Architectural Firm in the U.S.

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Founded on the core values: Quality. Innovation. Creativity. Integrity. Client Service.

Keffer/Overton (K/O) is a full service, design firm specializing in architecture, interiors, planning, and construction coordination.

K/O focuses on renovation/restoration, public, commercial, retail, cultural/museums, and fairground entertainment project types. We are a nationally recognized design-leader specializing in entertainment and amusement related design with many projects throughout North America.

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