WOW! … Now That’s Service!

K/O Architects offers Great Service

K/O Architects offers Great Service

Just the other day we were passing through Oakely, Utah and needed to fill up the tank of our rental car.  Just after we pulled into the local Sinclair station I jumped out of the vehicle and took off the gas cap; a man’s voice said with a smile – “I can do that”.  He made his way over to the pump and proceeded to fill up my tank with gas, clean all of my windows (they were a little dirty, but not enough for me to feel that I needed to clean them at all), and asked me if I wanted the oil level or tire air pressure checked.  The eighty plus year old gentleman that did all this: called me sir, thanked me for my business, and told me to stop back if I was ever in the area again.  All this and the price per gallon was not any different than the last pay at the pump convience store we had passed 30 miles ago.  All I could think of was – WOW! … Now that’s SERVICE!  Honestly, take a look at the place I did not expect it – but, I can tell you this; I won’t think twice about driving out way out of my way to come back here!

It just got me thinking about what our society has come to expect.  Just forty or so years ago we would have been offended if this level of service was overlooked – this was the norm.  Now we pay at the pump and do it ourselves and don’t think twice when the clerk doesn’t make eye contact with us.
Just think of how many people we could make say “WOW!” – if we would all just provide service like we used to.

What do you consider full service?

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